Customer Care at Alight (2024)

Customer Care at Alight (1)

Customer Care bij Alight

We zijn verheugd om samen te werken met Marriott om u te helpen tijdens deze ongekende situatie waarmee we momenteel allemaal worden geconfronteerd. We heten u van harte welkom om meer te weten te komen over Alight en ons klantenserviceteam. Bekijk hieronder onze openstaande vacatures.

**Let op: Selecteer bij het solliciteren naar een van onze openstaande functies "Beroepsvereniging Overig" in de vraag "Hoe heb je over ons gehoord?"

De missie van onze klantenserviceteams illustreert de behoefte aan menselijk begrip. Deze teams zijn een cruciaal onderdeel van de gezondheidszorg, pensioen en HR-leveringsdiensten van Alight.

Elke dag staan onze vertegenwoordigers van de klantenservice in de frontlinie van de zorg, pleiten ze voor mensen - ervoor zorgen dat de klant zijn of haar gezondheidsvoordelen begrijpt, helpen bij het navigeren door het jaarlijkse inschrijvingsproces, het kwalificeren van een terugtrekking uit een pensioenplan of het oplossen van payroll- of andere HR-gerelateerde problemen.

Waarom Alight?

  • Voor het derde achtereenvolgende jaar een certified great place to work
  • Erkend door Forbes als een van de beste werkgevers voor vrouwen
  • Alight behaalde een perfecte score op de Corporate Equality Index 2020
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  • Uitkeringen beginnen op je eerste dag van tewerkstelling
  • Doorgroeimogelijkheden
  • Driemaandelijks bonusprogramma
  • Teamgerichte omgeving
  • Programma's en activiteiten die iets teruggeven aan onze lokale gemeenschappen

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Voordelen Overzicht We bieden een uitgebreid arbeidsvoorwaardenpakket aan onze fulltime collega's, waaronder:
  • Gezondheidsvoordelen vanaf uw eerste werkdag

  • Betaald vrije tijd

  • Betaalde vakantiedagen

  • 401k zakelijke match

Meer informatie
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Carrière groei Alight zet zich in voor de verdere ontwikkeling van onze collega's. We leven onze kernwaarden na door collega's te ondersteunen bij het bereiken van baanbrekende prestaties, bloeien en hun carrière naar een hoger niveau te tillen.
Meer informatie
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Mensen doen ertoe
  • Alight Cares - ons programma waarmee u de vrijwilligersuren van uw gemeenschap kunt volgen
  • #BeAlight Week
  • Bedrijfsmatching voor uw liefdadigheidsdonaties
Meer informatie
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Wees echt Bij Alight geloven we dat diversiteit zichtbaar, gewaardeerd en duurzaam moet zijn in de hele organisatie. We omarmen de diversiteit, unieke achtergronden en individuele perspectieven van onze mensen om een inclusieve werkplek te creëren.
Meer informatie

Tips voor het schrijven van cv's

We've compiled a list of websites that offer tips and templates for creating a resume:

Tips voor interviewen bij Alight

Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios.Here are some tips to prepare for a behavioral style interview:

  • Bring a copy of your updated & current resume to any in-person interview
  • Try to use specific examples from your work or school history that relate to the question asked.
  • Frame your answers using the STAR method: Situation, Task, Action, Result
    • SITUATION: Present the background and details of a challenge or situation related to the assessor's question
    • TASK: What were you required to achieve?Provide details
    • ACTION: What did you do? Give enough details so they can follow the steps you took...what you did and why you did it. Try to use examples that highlight what YOU did on your own or to help lead others. Try not to use examples that involve situations when you worked as a team, or had your manager or a colleague help you solve the issue. “I” statements vs. “We” statements.
    • RESULT: What was the outcome of your actions? What did you achieve through your actions and did you meet your objectives? What did you learn from this experience and have you used this learning since?
  • Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience
  • The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Visit the company website to obtain information on the company and review the job description prior to your interview.
  • Be prepared to answer why you are interested in this particular job opening.
  • You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. to demonstrate your interest in the role.

Veelgestelde vragen

Meer informatie over onze customer care kantoren

Charlotte, NC 7201 Universiteit Oaks Drive
Charlotte, NC 28262
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Lincolnshire (Il) 4 uitkijkpunt #4OP
Lincolnshire, Il 60069
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Orlando (Florida) 2300 Ontdekking Dr
Orlando, FL 32826
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De Bossen, TX 9500 Lakeside Blvd,
Lake Woodlands Campus
De Bossen, TX 77381
Winston-Salem, NC 1100 Reynolds Blvd,
4e verdieping
Winston-Salem, NC 27105

San Juan, PR Avenida Juan Ponce de León 273
San Juan, 00917, Puerto Rico

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Toronto, AAN Sheppard Ave E 2
14e verdieping
Noord York, OP M2N 7E7

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Customer Care at Alight (2024)

FAQs

Customer Care at Alight? ›

Contact us at 224-737-7000 Monday to Friday from 9 a.m. to 5 p.m. CST for assistance.

How do I contact Alight customer service? ›

1-800-350-1470 (TTY 711)

What does a CSR do at Alight Solutions? ›

​​​​​​​Every day, our customer care representatives are on the front-line of care, advocating for people—ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues.

How long does it take to hear back from Alight Solutions? ›

The hiring process at Alight Solutions takes an average of 21.98 days when considering 287 user submitted interviews across all job titles. Candidates applying for Senior Software Engineer had the quickest hiring process (on average 1 day), whereas IT Developer roles had the slowest hiring process (on average 90 days).

What is the phone number for alight DTC? ›

Call our corporate switchboard at 224-737-7000 Monday to Friday from 9 a.m. to 5 p.m. CST for assistance. Alight Financial Solutions LLC, member FINRA, SIPC, is a broker/dealer that primarily provides services to retirement plans.

How do I unlock my Alight account? ›

You can unlock your account by resetting your password or by contacting us for help. Log in to access your Alight Retiree Health Solutions account. If you're new to our site, create an account for a more personalized experience.

How do I withdraw from my 401k from Alight? ›

Alight will most likely distribute your 401(k) funds directly to you by paper check, using the mailing address they have on file for your account. Once you get the check, it's then up to you to deposit that check with your new IRA provider.

Is Alight a good company? ›

Alight Solutions has an overall rating of 3.4 out of 5, based on over 3,777 reviews left anonymously by employees. 62% of employees would recommend working at Alight Solutions to a friend and 53% have a positive outlook for the business. This rating has decreased by 3% over the last 12 months.

Does Alight Solutions hire felons? ›

Is there a background check requirement for Alight positions? Yes, a background check will be required for all positions. Most checks consist of a 10 year criminal check, 7 year employment verification, and a drug test. Some of our customer care roles also require a credit check.

Who bought alight solutions? ›

Capital (“H.I.G.”), a leading global alternative investment firm with $60 billion of capital under management, is pleased to announce that one of its affiliates has signed a definitive agreement to acquire the Payroll and Professional Services Business (“Payroll & Professional Services” or the “Company”) of Alight, Inc ...

Where is alight solutions headquarters? ›

It is headquartered in Chicago, Illinois.

What is the phone number for alight employment verification? ›

If you have questions about the verification process or any documents requested, call HireRight customer service at (866) 521-6995, 24 hours a day between 4 p.m. Sunday and 8 p.m. Friday, Central time.

Where is Alight Moving headquarters? ›

Read the following excerpt from Crain's Chicago Business article written by Danny Ecker: “The benefits administration company signed a lease for the penthouse floor in BMO Tower at 320 S. Canal St., which will serve as Alight's new global headquarters, including office space for the organization's leadership.

How do I contact lumens? ›

Call Lumens.com Customer Service at (877) 445-4486.

What is the phone number for alight RTX? ›

Login Help

If you have questions, Representatives are available to assist you Monday through Friday from 8 a.m. to 8 p.m. Eastern Time. Please call 1-800-243-8135.

What is the phone number for alight retiree health solutions? ›

To confirm or reschedule your appointment, visit Alight Retiree Health Solutions or call 800-928-8027 (TTY use 711) Monday to Friday, 8 a.m. to 8 p.m. Central Time.

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