Reviews
4.4
(15 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of New Motors BMW, Volkswagen, Subaru
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5.0
5th Subaru
January 11, 2024
By MEW from Warren, PA
The salespeople listen to what I wanted helped me for select a vehicle that would suit my needs and follow the order to let me know when it was ready to pick up they were thorough in training on how to use all of the features and provide services after the purchase if I have questions or problems with its use. Send
5.0
5th Subaru
January 11, 2024
By MEW from Warren, PA
The salespeople listen to what I wanted helped me for select a vehicle that would suit my needs and follow the order to let me know when it was ready to pick up they were thorough in training on how to use all of the features and provide services after the purchase if I have questions or problems with its use. Send
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
We're glad to know our team at New Motors Subaru was able to assist you in finding the perfect vehicle that suits your needs. We strive for thoroughness and we'll always be here if you have any questions or need further assistance with your new car's features!
1.0
Thieves
November 9, 2023
By Nick from Erie, PA
They steal from the client. Caveat Emptor!! The service department over charges and they try to sell repairs that are not needed at an exorbitant price.
1.0
Thieves
November 9, 2023
By Nick from Erie, PA
They steal from the client. Caveat Emptor!! The service department over charges and they try to sell repairs that are not needed at an exorbitant price.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
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service department
January 16, 2023
By Parker Y from Waterford , Pa
New Motors is great . They made it easy to buy and the service department has been awesome so far . Highly recommend!
5.0
service department
January 16, 2023
By Parker Y from Waterford , Pa
New Motors is great . They made it easy to buy and the service department has been awesome so far . Highly recommend!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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1.0
Mixed feelings..changed oil fine: door issue not.
November 18, 2022
By Shocked doc from Erie, PA
Took car in for scheduled oil change and odd sound suddenly occuring in door of 2020 outback...agreed odd sound. Not able to diagnose issue...told to take it to a bodyshop as they could find issue....did so, found issue, addressed issue...now saying had to have taken it to a dealer with a body shop-- NO One said that during any of our conversations during the time it was in the bay there. Their service rep..you paid for it , it's on you. Really a 2020..no accidents crash bar comes loose from door and its on me. I have three Subaru products 2020 on- Outback, Crosstalk, and Asscent all from dealership all new.
1.0
Mixed feelings..changed oil fine: door issue not.
November 18, 2022
By Shocked doc from Erie, PA
Took car in for scheduled oil change and odd sound suddenly occuring in door of 2020 outback...agreed odd sound. Not able to diagnose issue...told to take it to a bodyshop as they could find issue....did so, found issue, addressed issue...now saying had to have taken it to a dealer with a body shop-- NO One said that during any of our conversations during the time it was in the bay there. Their service rep..you paid for it , it's on you. Really a 2020..no accidents crash bar comes loose from door and its on me. I have three Subaru products 2020 on- Outback, Crosstalk, and Asscent all from dealership all new.
Rating breakdown (out of 5):
- Customer service 2.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
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Dealer response
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (814) 868-4805 and we will do our best to make this better.
5.0
My First Car ??
October 19, 2022
By KeyF from Erie, PA
Great experience with New Motors! They helped me get a bank and did theur very best to secure one. Steven Kolenda took the time to explain everything about my first car ever, my dream car. He was very helpful, polite, knowledgeable in his field, friendly, honest, and dedicated to superior customer service. He is a great asset in your company. I appreciate everything that you do.
5.0
My First Car ??
October 19, 2022
By KeyF from Erie, PA
Great experience with New Motors! They helped me get a bank and did theur very best to secure one. Steven Kolenda took the time to explain everything about my first car ever, my dream car. He was very helpful, polite, knowledgeable in his field, friendly, honest, and dedicated to superior customer service. He is a great asset in your company. I appreciate everything that you do.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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5.0
Year two
October 17, 2022
By Clark from Jamestown, ny
Annual maintenance and checkup for minor warranty issue
5.0
Year two
October 17, 2022
By Clark from Jamestown, ny
Annual maintenance and checkup for minor warranty issue
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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5.0
5 Stars for New Motors
October 12, 2022
By Forester Erie Grandma from Erie, PA
This was my second time buying a new car from New Motors. I returned because Subaru is such a good quality car and New Motors is great to deal with. They make the buying process easy with no pressure. Their Service department is all vey good and it is easy to get appointments. I would highly recommend Subaru vehicles and New Motors to anyone.
5.0
5 Stars for New Motors
October 12, 2022
By Forester Erie Grandma from Erie, PA
This was my second time buying a new car from New Motors. I returned because Subaru is such a good quality car and New Motors is great to deal with. They make the buying process easy with no pressure. Their Service department is all vey good and it is easy to get appointments. I would highly recommend Subaru vehicles and New Motors to anyone.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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5.0
2022 Subaru 5-door lease
September 21, 2022
By William A Sontheimer from Erie, PA
The Subaru dealer locally is one of the best auto dealers I have yet dealt with. The vehicle knowledge factor, cleanliness of facility, sales / lease, and business manager are all first class.
5.0
2022 Subaru 5-door lease
September 21, 2022
By William A Sontheimer from Erie, PA
The Subaru dealer locally is one of the best auto dealers I have yet dealt with. The vehicle knowledge factor, cleanliness of facility, sales / lease, and business manager are all first class.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Hi William, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
5.0
2023 crosstrek
August 27, 2022
By Lynn E. Brown from Erie, Pennsylvania
I am very pleased with my new Subaru. The buying process was very easy, and everyone was very nice and helpful,also in a professional way. This is my 3rd car from this dealer and I keep coming back because I like to to be treated fairly and courteously.
5.0
2023 crosstrek
August 27, 2022
By Lynn E. Brown from Erie, Pennsylvania
I am very pleased with my new Subaru. The buying process was very easy, and everyone was very nice and helpful,also in a professional way. This is my 3rd car from this dealer and I keep coming back because I like to to be treated fairly and courteously.
Rating breakdown (out of 5):
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
5.0
Breakdown in Erie
August 17, 2022
By Terry R from Warren, PA
My 2020 Outback broke down in Erie. I had to have it towed to a Subaru dealership. I had them take it to New Motors based on my daughter?s recommendation. Since I live out of town, I was a bit hesitant but after speaking with Josh at New Motors I knew it was at the right place. They were very courteous and clearly explained what the problem was. They made the repairs and within a week, I had it back.
5.0
Breakdown in Erie
August 17, 2022
By Terry R from Warren, PA
My 2020 Outback broke down in Erie. I had to have it towed to a Subaru dealership. I had them take it to New Motors based on my daughter?s recommendation. Since I live out of town, I was a bit hesitant but after speaking with Josh at New Motors I knew it was at the right place. They were very courteous and clearly explained what the problem was. They made the repairs and within a week, I had it back.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
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Dealer response
Hi Terry, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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